Who We Are


We work hand-in-hand as a familia, driven by our passion for creating campaigns to evoke action. We spare no effort to achieve the social transformation our communities need through media relations, communications strategy development, research & evaluation, marketing, branding & messaging, event planning, and digital communications.

Our commitment is to be insistent, persistent and unstoppable to evoke action to eradicate social and civic indifference. Flores Consulting, LLC, doing business since 2018 as a (DBA) Communications Shop, is a Latina-owned business proud to be a Women’s Business Enterprise National Council member.

What is moving us?

The desire to evoke action to eradicate social and civic indifference.

What We Do?

As your trusted “One-Stop shop” for communication challenges, we’re here to craft high-impact campaigns that give voice to untold stories and drive transformation, shattering the barriers of social and civic indifference.

How We Do It?

Our strength lies in our unwavering dedication to inspire action to eradicate social and civic indifference. Crafting adept at turning ideas into powerful campaigns that empower the community to take action. Our approach goes beyond simple interactions; it’s about forging deep connections and connecting people with meaningful causes.


Honesty is an essential part of our DNA, a value originated within ourselves as individuals and as a reflection of who we are as a team, to communicate our work truthfully, with respect and integrity, and to guide our relationships with our allies and the community.

We are committed to creating and maintaining tight-knit relationships in which our team and partners can communicate, trust, work, and support each other in mutual agreement and successfully achieve our goals within an environment of transparency and camaraderie.

Our work reflects the causes in which we believe and what we collectively wish to build. We spare no effort to achieve the social transformation that our communities need.

We are a team and a small community in which, as individuals, we fulfill a role based on our skills, and collectively we contribute a synergy of ideas and efforts to achieve specific communications objectives. Our work integrates, complements, and intertwines, thus advancing to communicate in a powerful, effective, and innovative way.

We firmly believe in the power of sensible communication, recognizing the individual and collective circumstances of the communities we represent and for which we want progress and opportunities. Our work is born from empathy and the perspective of the most vulnerable and needy, thus building bridges of inclusive communication, justice, and equity.

We recognize that people and the relationships we create around them are the core of our mission. We are not transactional; we operate sensibly and respectfully, open to new ideas and points of view, and pursue innovation that makes sense to people, partners, and our team. Our approach is to promote assertive communications to meet our collective goals.

Our commitment is to be insistent, persistent, and unstoppable to achieve change, transformation, and justice for all.

We aspire to create the extraordinary from the ordinary and make it part of our communication footprint to eradicate social indifference and generate action at all levels. We are convinced that to achieve change. We must unapologetically dream and create big to see our innovative ideas evoke action.

In May 2018, I fulfilled the dream of creating a Communications Shop committed to social change. Since then, we have been growing every year and creating a diversely talented team and collaborators of change-makers to provide comprehensive and professional services to our partners and clients.

This dream was triggered by the thoughts: “How can we contribute to the social justice movement and public sectors to inspire diverse communities to take action and create a change?” The answer was clear: Communications Shop -The Power of a Strategy-; a one-stop-shop partner that is able to analyze a specific community, understand its needs and challenges, and deliver the right message through the appropriate channels.

A few years later, our dedicated work is getting the initial fruits, including our first Emmy in 2020, two additional Emmys in 2021, the Muse Creative Awards 2022, the Vega Awards 2022, and most importantly, your continued partnership.

Of course, it wouldn’t be possible without your support. Therefore, our story honors those who work directly and relentlessly with our communities, creating a better world for all of us. Thanks truly for all the work you do.


“The soul and essence of Communications Shop is leading with passion, for a purpose through innovation.”

Susana Flores
Chief Innovation Officer & Founder

In the heart of every silence, there’s a story waiting to be heard. Our faith lies in the transformative force of storytelling. We unearth the unspoken, give voice to the unheard, and connect through the narratives that often remain in shadows. We uncover potent stories that ignite change and unite us all.

Every voice, every story, and each campaign is one-of-a-kind. Like an artisan’s touch, it’s the craft, the distinctiveness that sets it apart, weaving a message where no two threads are alike.


Creating from the soul, where passion meets purpose. Connecting with our deepest calling, we seek to unlock the unique potential within each story.

We are not just vendors. We are ‘Compas’, your comrades in crafting impactful campaigns,  and your ‘buddy’ every step of the way.

Taking the time to hear, empathize, and absorb the nuances of every story allows us to craft messages that resonate deeply. Because before we can speak with impact, we must first listen with intent.

Our commitment is to champion meaningful causes and positively impact society.

We’re driven by the simple but profound belief that people matter. A sense of community takes root in the genuine ‘good morning’ to your neighbor. Bonds strengthen in those shared smiles and stories exchanged over a cup of coffee. We believe that nurturing these connections can ignite change that ripples far beyond ourselves.

 Just like the flutter of a butterfly’s wings can set off a chain reaction, we believe that small, collective actions have the power to create monumental change. In the unity of many, we find the strength to create ripples that grow into tidal waves of transformation. Just as the butterfly’s wings can influence weather patterns across the world, our collective actions have the potential to shape a better future for all.

Stories are not just words but the essence of human experience. We deeply respect the stories of those who have lived through life’s trials and triumphs. We are honored to be the storytellers who amplify these voices and breathe life into these experiences, ensuring they are heard and remembered.

We celebrate the artisan’s touch that brings uniqueness and authenticity to our work.


We work as a family,  Driven by our passion for creating campaigns that evoke action.

Our partners are allies through whom we promote communication information campaigns. Based on respect, familiarity, and trust, we jointly carry out impact campaigns to generate actions that evoke peaceful solutions and create positive change.


Who We Are

Susana Flores, Directora Ejecutiva y Fundadora

Susana Flores

Chief Innovation Officer & Founder

Leda Hernandez

Director of Finance & Operation

Maria Rosa Jiménez, Gerente de Campañas

Maria Rosa Jiménez

Campaigns Manager

Karen Ottoni

Media Relations Manager

Luisa Muñoz

Creative Director

Janice Báez, Gerente de Proyectos - Equipo Creativo

Janice Báez

Project Manager Creative Team

Johan Carlos Serrano, Diseñador Gráfico

Johan Carlos Serrano

Graphic Designer

Sebastián Marín, Diseñador Multimedia

Sebastián Marín

Multimedia Designer


Communications Shop is a minority and woman-owned business. Our ideas and work have left a mark worldwide, including the United States, Puerto Rico, México, El Salvador, and Equatorial Guinea.


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